Volunteer Management Training Series

Registration Fee:

$18.00 per session or $90.00 for the full series


Anderson United Way Center
Evjue Boardrooms (3rd Floor)
2059 Atwood Avenue
Madison, WI 53704

What’s Included?

  • Individual and group activities
  • Participant workbook and resources
  • Opportunities to network with colleagues from other organizations
  • Continental breakfast
  • Recognition for completion of series


Morgan Schmidt
United Way of Dane County
(608) 246-4350 x6107

Sponsored by:

United Way of Dane County Volunteer Center Logo
Points of Light Logo

This training series, modeled on national best practices, provides the practical tools you need to create dynamic, results-oriented volunteer engagement – one in which volunteers thrive, your agency excels and you can take pride. Through this training series, you will:

  • Engage in sessions that are rich with content to help you create dynamic, responsive and highly functional volunteer engagement practices
  • Learn the latest in volunteer management
  • Network with others in the field

Register Below!

2018 Sessions

Session 1 – Understanding Volunteering/Building a Solid Foundation presented by Judy Kingsbury

Wednesday, February 14, 2018, 8:30am-1:00pm


  • Explore the local volunteer landscape
  • Identify the elements of volunteer management
  • Identify social motivators and their application
  • Understand the importance of planning for a volunteer program
  • Write a purpose statement for your volunteer program
  • Determine criteria for appropriate roles for volunteers
  • Write a volunteer position description
  • Identify the basic tenets of risk management
  • Identify resources needed to manage an effective volunteer program

Session 2 – Recruitment and Placement: Matching Volunteer Skills with Service Needs presented by Michael Rosenblum

Thursday, February 22, 2018, 8:30am-12:00pm
  • Describe the importance of a position description for purposes of volunteer recruitment and placement
  • List the steps for developing and implementing a targeted recruitment strategy
  • Craft a volunteer recruitment message that sells the benefits and shares the features
  • Define techniques used for screening, interviewing and matching volunteers with positions

Session 3 – Training and Orientation: Achieving Service Excellence presented by Michael Rosenblum

Thursday, March 8, 2018, 8:30am-12:00pm
  • Articulate the importance of orienting and training volunteers to perform service effectively and enjoyably
  • Describe the steps in planning volunteer orientation and training
  • Assess volunteer training needs
  • Develop effective volunteer training strategies

Session 4 – Supervision: Maximizing the Volunteer Experience presented by Cristina Johnson

Thursday, March 22, 2018, 8:30am-12:00pm
  • Articulate the benefits of volunteer supervision
  • Describe the steps of volunteer supervision
  • List effective ways to reward and recognize volunteers
  • Apply learning using case studies and scenarios

Session 5 – Evaluation: Improving Results Using Data and Feedback presented by Gray Williams

Thursday, April 12, 2018, 8:30am-12:00pm
  • List the basic steps to conduct an evaluation
  • Describe the three levels of evaluation
  • Identify different evaluation methods
  • Describe important factors to consider when reporting evaluation results

Session 6 – Sharing Your Volunteer Engagement Improvement Plans facilitated by Kathy Martinson

Thursday, April 26, 2018, 8:30am-12:00pm
  • Share your action plans to implement from the series
  • Learn about each others’ best practices
  • Graduation/Celebration

This conference is currently full. If you would like to have your name on our waiting list, please fill out the form below.