In 2012, United Way 2-1-1 will celebrate 10 years in Dane County. However, the service has a much longer history of providing Information & Referral (I&R) to those in need find resources.

United Way 2-1-1 started in the late 1960’s as “Info,” a federally funded service of the state of Wisconsin, became a program of the Madison Public Library in 1974, moved to a City/County funded program and then moved to United Way in 1984 as “First Call for Help.” As part of a nationwide movement, we became United Way 2-1-1 in 2002 and continue to help people find services related to food, housing, education, employment, fall prevention, health care, transportation and much more. Most recently, United Way 2-1-1 has filed for accreditation with a national professional organization to ensure high standards of service for years to come.

As part of the statewide 2-1-1 Wisconsin partnership, we have expanded to six other counties in south central Wisconsin and have strategically used technology to more efficiently help people find the resources they need. As an example, we have implemented an automated food pantry line that provides information on all the food pantries open on a given day.  Callers can reach us 24-hours a day and our full resource database is always available online. It’s our goal to have United Way 2-1-1 easily available and accessible to everyone and to provide many avenues to utilize our services.

For more information take a look at our United Way 2-1-1 page.